Harbour Labs
B2B software
Access requests answered in minutes, with the approval on record
Every access request was a Slack message to whoever was awake. Now it is a playbook with an approver and a log.
4 min
median time to grant access
100%
of grants have a named approver
Runs on
Jira Service Management, Okta, Slack
Before
Access requests arrived as Slack messages and were granted by whoever saw them. The audit trail was a search through direct messages.
What Mesa does
The request becomes a ticket, Mesa checks the person’s team and the system’s owner, posts the plan and waits for the owner to approve. Then it grants in Okta and writes the log.
After
Four minutes to grant, every grant with a named approver, and an export the auditor can read without asking anyone.
Our auditor asked who approved a grant in March. It took eleven seconds to answer.
Ivo Petrov, head of IT, Harbour Labs